Teleperformance expands presence in Asia Pacific with new site in Bali

Island's multilingual population will help expand the company's global footprint by providing service from the heart across more than 21 Asian and European languages

BALI, Indonesia,Oct. 1, 2024/PRNewswire/ --Teleperformance (TP), a global leader in digital business services, today announced that it has opened a new multilingual hub inBali, Indonesiawhich expands the company's global footprint in delivering multilingual support tailored to meet the evolving needs of clients.

The newBalisite will employ 500 Customer Experts who will provide service from the heart in more than 21 Asian and European languages.Baliis home to a diverse and multilingual population thanks to the island's thriving tourism industry, which has fostered a workforce highly proficient in multiple languages. This makesBalian ideal location for TP's new multilingual hub, enabling TP to provide exceptional support to clients across different regions and languages.

Key client services that will be provided by Customer Experts at theBalisite include customer experience management,back-office services, integrated sales support,collections, finance and accounting, trust and safety,advanced analytics and business transformation consulting, among other services.

The new site inBalimarks TP's fifth site inIndonesia, where the company currently employs over 4,500 people across five sites serving more than 25 clients including some of the world's premier brands. The company's operations inIndonesiasupport major global clients across all sectors and many geographies, includingAustralia,Japan, Korea,China,SingaporeandUnited States.

The newBalisite is the second new operational site TP opened this year, as the company continues to expand its service offerings across the globe. In August, the company openeda second location inJamaica.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG sinceSeptember 2022, the Euronext VigeoEuro 120index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information:www.teleperformance.com.

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SOURCE Teleperformance