Yutong Bus Launches EnRoute+ Service Innovation and Tech-Driven Solutions to Redefine Commercial Vehicle Value Standards

Six-Point Service Framework Elevates Efficiency and Customer Value

ZHENGZHOU, China,April 27, 2025/PRNewswire/ -- Yutong Bus ("Yutong", SHA: 600066), a commercial vehicle manufacturer inAsia, recently hosted the Central Asia Customer Value Exploration Tour inZhengzhou, marked the debut of Yutong's EnRoute+service platform, designed to refine industry benchmarks by prioritizing technology-led solutions and fostering long-term partnerships over transactional pricing.

"Amid intensifying competition in the globe wide, Yutong is committed to transitioning clients from a'price-first'mindset to a comprehensive value partnership rooted in technology and service excellence," said Li Haifeng, CEO ofCentral Asiaof Yutong Bus.

EnRoute+: Six Pillars of Unwavering Support

The EnRoute+ framework delivers comprehensive solutions tailored to fleet needs:

• Direct Manufacturer Support: Yutong personnel are stationed locally 365 days a year, delivering professional, efficient, and reliable"butler-style"support throughout the entire vehicle lifecycle.
• Swift Response, Efficient Solutions: Customers can instantly connect with Yutong via the LINK+ platform or service hotline for emergency assistance, ensuring swift and effective resolution.
• Full Transparency: Real-time tracking of service requests, progress updates, and post-service evaluations via the Link+ digital ecosystem.
• Genuine Parts Assurance: A two-tier spare parts network (central warehouse + front warehouse) ensures rapid delivery of authentic parts, backed by a 15-year worry-free supply and comprehensive quality assurance.
• Critical Event Assurance: Specialized service teams, tailored contingency plans, and rigorous protocols are deployed to ensure flawless operations during critical events or competitions.
• Tailored Maintenance Plans: Proactive, tailored solutions optimize fleet uptime, reduce operational costs, and provide end-to-end support through preventative maintenance and zero-distance service management.

Yutong's localized service approach has already delivered measurable success. In Astana,Kazakhstan, the city's public transit operator manages 620 Yutong buses, including 120 EVs. Concerns over post-sale support were alleviated through Yutong's Overseas Service Package,which leverages smart diagnostics to predict faults, and slash operational costs. InTashkent, Uzbekistan,Yutong's electric buses withstood extreme summer temperatures exceeding 40°C while maintaining stable performance. Tailored lifecycle solutions and round-the-clock technical support enabledTashkent'stransit authority to expand its EV fleet.

Yutong leverages decades of expertise in connectivity and new energy to deliver data-driven service solutions. By integrating global networks, advanced analytics, and intelligent platforms like LINK+, OVAS, and Intelligent Vehicle Cloud, it creates lifecycle-focused ecosystems that boost efficiency, innovation, and customer-centric excellence worldwide.

For more info, please visit https://en.yutong.com/.

SOURCE Yutong Bus